Terms and Conditions

Table of contents:
1. – Definitions
2. – Applicability
3. – The Offer
4. – The Agreement
5. – Right of Withdrawal
6. – Costs in Case of Withdrawal
7. – Exclusion of Right of Withdrawal
8. – The Price
9. – Conformity and Warranty
10. – Delivery and Execution
11. – Payment
12. – Complaints Procedure
13. – Disputes
14. – Additional or Deviating Provisions

1. – Definitions
In these conditions the following definitions apply:

  • Reflection period: the period within which the consumer can make use of his right of withdrawal;
  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
  • Day: calendar day;
  • Continuous transaction: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  • Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to them in a way that allows for future consultation and unaltered reproduction of the stored information.
  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the reflection period;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the moment at which the contract is concluded;
  • Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same place at the same time.
  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

2. – Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent to the consumer free of charge as soon as possible at the consumer’s request.
  1. If the distance contract is concluded electronically, the text of these general terms and conditions, in deviation from the previous paragraph and before the distance contract is concluded, can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.
  2. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these terms and conditions will otherwise remain in effect, and the relevant provision will be replaced by mutual agreement without delay by a provision that approximates the original intent as closely as possible.
  3. Situations that are not regulated in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
  4. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be explained ‘in the spirit’ of these general terms and conditions.

3. – The Offer

  1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
  2. The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
  3. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
  4. All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.
  5. Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
  6. Each offer contains information that makes it clear to the consumer what the rights and obligations are that are associated with accepting the offer. This particularly concerns:
    the price including taxes;
    · any shipping costs
    · the manner in which the agreement will be concluded and what actions are required for this;
    · whether or not the right of withdrawal applies;
    · the method of payment, delivery, and execution of the agreement;
    · the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
    · the rate of remote communication if the costs of using the technique for remote communication are calculated on a basis other than the regular base rate for the used means of communication;
    · whether the agreement, once concluded, will be archived, and if so, in what way it can be accessed by the consumer;
    · the way in which the consumer, before concluding the agreement, can check and if desired correct the data provided by him in the context of the agreement;
    · any other languages in which the agreement can be concluded in addition to English or Dutch;
    · the codes of conduct to which the entrepreneur has adhered and the way in which the consumer can consult these codes of conduct electronically;
    · Optional: available sizes, colors, types of materials.

4. – The Agreement

  1. The agreement is established, subject to the provisions of clause 4, at the moment the consumer accepts the offer and meets the associated conditions.
  2. If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer may cancel the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe online environment. If the consumer can make electronic payments, the entrepreneur will observe appropriate security measures for that purpose.
  4. The entrepreneur may, within legal boundaries, assess whether the consumer can fulfill their payment obligations, as well as all relevant facts and factors necessary for responsibly entering into a distance agreement. If, based on this investigation, the entrepreneur has valid reasons not to enter into the agreement, they are entitled to refuse an order or request with justification or to attach special conditions to its execution.
  5. The entrepreneur will provide the following information to the consumer with the product or service, either in writing or in a manner that allows the consumer to store it accessibly on a durable medium: a. The business address of the entrepreneur’s establishment where the consumer can address complaints; b. The conditions under which and the method by which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; c. Information about guarantees and existing post-purchase services; d. The data included in Chapter 4, clause 3 of these terms, unless the entrepreneur has already provided this information to the consumer before executing the agreement; e. The requirements for terminating the agreement if it has a duration of more than one year or is of indefinite duration.
  6. In the case of a long-term transaction, the provision in the previous clause only applies to the first delivery.
  7. Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

5. – Right of withdrawal

For the delivery of products:

  1. Upon purchasing products, the consumer has the right to cancel the agreement without providing any reason within 14 days. This cooling-off period begins the day after the consumer or a representative designated by the consumer and made known to the entrepreneur receives the product.
  2. During the cooling-off period, the consumer must handle the product and packaging with care. The consumer should only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product, including all accessories, in its original condition and packaging, if reasonably possible, to the entrepreneur, following the reasonable and clear instructions provided by the entrepreneur.
  3. If the consumer exercises the right of withdrawal, the product must be returned unused, in its original condition, and undamaged.
  4. If the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur within 14 days after receiving the product. The consumer must communicate this via a means of communication such as email. After notifying the entrepreneur of their intention to exercise the right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof of timely return by means of a shipment receipt.
  5. Refunds will be processed tot he same account number within 14 days of receiving the returned product.
  6. If the consumer has not indicated within the periods mentioned in clauses 2 and 3 that they wish to exercise their right of withdrawal, or if they have not returned the product tot he entrepreneur, the purchase is finalized.
  7. If the purchase concerns custom-made products tailored tot he consumer’s preferences, the consumer cannot exercise the right of withdrawal or the statutory cooling-off period.

For the delivery of services:

  1. When it comes to the delivery of services, such as the creation of personalized products according to the consumer’s wishes, the consumer does not have the option to cancel the agreement. Once the order is placed and payment is made, the consumer should expect that the work on the desired product has begun.

6. – Costs in Case of Withdrawal

  1. If the consumer exercises their right of withdrawal, the cost of return will be borne by the consumer.
  2. The entrepreneur will refund the purchase amount as soon as possible, but no later than 14 days after the withdrawal. However, this is contingent upon the product being received by the retailer. The consumer is responsible for returning the product. The refund will be made using the same payment method the consumer used unless the consumer explicitly agrees to a different payment method.
  3. If the product is damaged due to careless handling by the consumer during possession or during shipping, the consumer is liable for any depreciation in the product’s value.

7. – Exclusion of the Right of Witdrawal

  1. The entrepreneur may exclude the consumer’s right of withdrawal for products and services as described in Chapter 6, Article 7. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, or at least in time before the conclusion of the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
    a. that have been made according to the consumer’s specifications;
    b. that are clearly personal in nature;
    c. that by their nature cannot be returned;
    d. that can spoil or age quickly;
    e. whose price is dependent on fluctuations in the financial market that the entrepreneur cannot influence;
    f. that are single issues of newspapers or magazines;
    g. that are audio and video recordings or computer software where the consumer has broken the seal;
    h. that are hygienic products where the consumer has broken the seal;
    i. that are personalized, custom-made products tailored to the customer’s specifications.
  3. Exclusion of the right of withdrawal is only possible for services:
    a. related to accommodation, transport, catering, or leisure activities to be provided on a specific date or during a specific period;
    b. whose delivery has begun with the consumer’s explicit consent before the withdrawal period has expired;
    c. related to betting and lotteries.

8. – The Price

  1. During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur may offer products or services with variable prices if these prices are subject to fluctuations in the financial market that the entrepreneur cannot influence. This dependence on fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    a. they are the result of legal regulations or provisions; or
    b. the consumer has the authority to terminate the agreement starting from the day the price increase takes effect.
  5. The prices mentioned in the offer of products or services include VAT.
  6. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

9. – Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services meet the terms of the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded.
  2. Any guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may assert against the entrepreneur under the agreement.
  3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.
  4. The warranty period provided by the entrepreneur corresponds with the legal warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.
  5. The warranty does not apply if:
    1. The consumer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by third parties;
    2. The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the entrepreneur’s instructions and/or the handling instructions on the packaging;
    3. The defectiveness is wholly or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.
    4. The product changes due to the natural characteristics of the material, such as yellowing of epoxy, indentation of coasters by hot glasses/mugs, or damage due to use.

10. – Delivery and Execution

  1. The entrepreneur shall exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
  2. The place of delivery shall be the address provided by the consumer to the company. If an incorrect address is provided, the consumer is liable for the loss of products.
  3. Subject to the provisions in paragraph 4 of this article, the company will execute accepted orders with due speed but no later than 30 days, unless the consumer agrees to a longer delivery period. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In such a case, the consumer has the right to dissolve the agreement without any cost. The consumer is not entitled to compensation.
  4. All delivery times are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a delivery period does not entitle the consumer to compensation.
  5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
  6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur unless expressly agreed otherwise.

11. – Payment

  1. The consumer is obliged to promptly report any inaccuracies in the payment details provided or mentioned to the entrepreneur.
  2. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs that were communicated to the consumer in advance.

12. – Complaints Procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
  2. Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 1 month after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved through mutual consultation, it becomes a dispute subject to the dispute resolution procedure.
  5. In case of complaints, the consumer must first contact the entrepreneur.
  6. A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.
  7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

13. – Disputes

  1. All agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.
  2. The Vienna Sales Convention does not apply.

Resin Leef Information

Address: Willemspoort 195, 5223 WV ‘s-Hertogenbosch
Mobile: +31 (0)6 23 504 295
Email: resinleef@gmail.com

Chamber of Commerce Number (KVK): 85505102
VAT Identification Number: NL 004 107 107 B94

Contact Person

Rebecca Oudt
Mobile: +31 (0)6 23 504 295